Customer Care

SHIPPING

We ship via Canada Post. At this time, we only ship within Canada.
Please allow 1-2 weeks for delivery. Once your item(s) have shipped you will receive an email with a tracking number.
Shipping is a flat rate of $24. Orders over $200, excluding taxes, qualify for FREE shipping.
Online orders are processed within 48 business hours of the order being received.
Orders placed Friday afternoon or on weekends and holidays will be processed on the next business day.

RETURNS

We know it can be hard sometimes to get it right when you're shopping. So we offer an easy return process.

We're happy to exchange or refund within 14 days of purchase for any full priced items, based on some assumptions we've listed below.

Have your original receipt
Item(s) are unworn and in perfect condition
Item(s) are in original box/packaging with labels intact

Sale/clearance items, hats, jewelry & socks are FINAL sale.

Online Order Returns:

If you would like to return your item(s), and you meet the above criteria, please mail your item(s) to:

Summit Footwear - PO Box 2078, Invermere, BC V0A 1K0

Inside the box:

Please provide the receipt/packing slip and reason for the return.
Please wrap the box to protect the original packaging.
All returns must be insured and have a tracking number.
All returns must be received back in store within 21 days of purchase.
Shipping costs on all returns are at the customers' expense.

Once your return is received we will process your refund and a credit will be applied to your original method of payment within 8 business days.

E-COMMERCE OFFICE HOURS

Although you can shop 24/7 online keep in mind our office hours are:

Monday - Friday 10am - 5pm MST

Closed Saturday, Sunday and Holidays

SUMMIT REWARDS

Summit Rewards is our FREE loyalty program where you earn 1 point for every dollar spent, you can redeem your points for discounts, track your future orders, and checkout faster. Simply enter your email address on the sign up page and we’ll send you a special link that will sign you up instantly. Blundstone, Glerups and sale items are excluded from all point redemption discounts.

An account will be automatically created for you if you don’t have one yet. If you are already a Summit Rewards member be sure to use the same email you originally registered with when you log in. If you don't see the sign-in link email in your inbox please check your junk folder.

WARRANTY

We warrant all footwear to be free of defects in material or workmanship for a period of 6 months. Warranty does not cover damage caused by accident, improper fit for your foot, improper care, negligence, normal wear and tear, or the natural breakdown of colours and material through time, exposure or extensive use.

If you have manufacturers' defect and it's within 6 months from original date of purchase, please email a photo and description of the defect to loveshoes@summitfootwear.ca and we will assess the defect. Once authorized, we will replace your item. If a replacement is not available, you will receive a store credit. We can not accept any items without the original sales receipt.